Direct Access:

• Seven Reasons (Why CIOs Should Embrace Service Level Management) (ETM Magazine, Q3'2010, pg. 92-93)
• Professional Profile (ETM Magazine, Q1'2010, pg. 9)
• Cloud Computing for Skeptics (ETM Magazine, Q1'2010, pg. 54-56)
• The Incredible Journey [to ITSM] (ETM Magazine, Q1'2009, pg. 76-78)
• Service Catalog: To build or buy? (CIO Update)
• Who is Stealing Your BSM Thunder? (CIO Update)
• Taking the Next Step with BSM (CIO Update)
• Service Catalog: Integration = Value (itSM Solutions)
• Service Catalog and the Back Office Connection (itSM Solutions)
• Service Catalog - The Next Killer Application Has Arrived (itSM Solutions)
• Driving Business Success with ITIL v3 (itSM Solutions)
• Better ITIL Implementations with Business Service Management (itSM Solutions)

Registration Required:

• BSM - Beyond ITIL v3 (ITO America)
• A Cost Optimization Framework for the Economic Downturn and Beyond (ITO America)